Health & Wellbeing
Current Vaccinations/Veterinarian Information
By using our services, owners verify their dogs are up to date with vaccinations for canine parvovirus, canine distemper virus, Leptospirosis, and Infectious Canine Hepatitis. Proof of vaccination shall be provided to SPPOT on first registration as well as current veterinarian information.
Health or Medical Problems & Elderly Dogs
Grooming procedures can sometimes be stressful, especially for a senior dog or dog with health problems and can expose hidden medical problems or aggravate a current one during or after the groom.
In the best interest of your pet this contract/agreement will give SPPOT permission to obtain immediate veterinary treatment for your pet should it be deemed necessary by us. We will do our best to contact you first, then take your pet to our authorised veterinarian, or to the nearest veterinarian that is available. It is agreed that all expenses for veterinary care will be covered by the pet’s owner.
SPPOT strives to be a flea/tick-free environment. If your dog has a flea or tick infestation, we will ask that you reschedule your grooming appointment once the flea or tick problem is under control. Dogs with a flea or tick infestation carry a risk of anaemia, infections, tapeworms and other health problems. We recommend that you contact your veterinarian for advice on the best treatment for your situation. A topical monthly flea preventative may be the most effective choice.
Treating all pets in the family, as well as treating your home will help in keeping fleas and ticks under control for the long term. If fleas are found on your dog, we will bathe your dog in a flea shampoo and we will have to require additional disinfecting of our premises, this will incur a £20 charge on your grooming bill. If ticks are found an additional charge of £5 will be added for their removal.
There is always the possibility an accident could occur. Grooming equipment is sharp, even though we use extreme caution and care in all situations. Possible problems that could occur include cuts, nicks, scratches and quickening of the nails. In most cases this can happen when a dog is wiggling or moving around. We make every effort to ensure your dog is groomed as safely as possible, but if your dog does not accept the process, it can be dangerous to continue the groom.
Condition of Coat: Matted Coats
SPPOT promotes Responsible Dog Ownership we do not de-matt neglected coats. This is very different to removing small knots, tangles and isolated matted hair from the coat which can be achieved quickly without causing anxiety, stress, or pain. The health and condition of a dog’s coat and skin are the responsibility of the owner, along with its physical and psychological state of health.
Professional grooming plays an important role in the commitment undertaken when choosing any breed of dog. This level of commitment is evident in the condition of the coat due to effective home grooming and temperament due to socialisation and training. SPPOT can help owners with training, socialisation, home grooming and husbandry techniques if required.
Aggressive or Dangerous Behaviour
Owners MUST inform us if your dog bites, has bitten or is aggressive to people, other pets or specific grooming procedures. We reserve the right to refuse or stop services of your dog at any time before or during the grooming process and charge an additional fee of £10 in addition to the regular grooming charge. If your dog should bite, the owner agrees to be responsible for all related medical bills, recovery costs, loss of income and equipment damage.